I’m honestly surprised this place has 4 stars? The cafe itself is a cute little hole in the wall. It's small, has limited seating, books to read, pretty simple, I loved it. What I expected and what I received was night & day. What ruins it is the service and food. When I walked in I wasn't greeted, honestly the staff was pretty awkward. They don't ask you how you're doing, and don't make you feel welcomed. I ordered an iced chai latte with avocado toast & a sunny side egg. My drink came out first and it was literally just milk with a little bit of chai flavor. The toast followed and it was literally the saddest meal I've seen, definitely not worth $16. There was barely any avocado to begin with, and they tried to cover it up with putting too many slices of tomato. They don't season their food, it was very bland, not even a little bit of salt & pepper was added! Again, for $16, you should do more than just light avocado, tomato slices and "Larrupin" sauce, not sure what that was anyway. When I returned it and said they forgot the egg, they gave it back with a food item that literally felt like rubber, which is what is in the second picture. I picked it up and it was felt similar to the putty that kids play with. My 1 year old was very hungry so I really tried to find something worth eating in it but I couldn't. She was crying since I had to return it-which was the worst part. I felt terrible. The girl behind the counter said this was how they made their eggs..fine, but why not mention that when I specifically said, "either sunny side or over easy is okay" No ounce of love was put into my order and it definitely looked/tasted like it. Save your money, and go elsewhere.
Service
Dine in
Meal type
Breakfast
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 4
I love this place but I ordered 2 lattes and 2 bagels and all my food was done in 5 minutes besides the pumpkin pie latte , I waited a total of 25 minutes just for the pumpkin pie latte and then it tasted like a normal latte with no pumpkin flavor. Not sure what happened but going to give them a second chance because their team was super positive and full of smiles
Edit for reply: I appreciate the offer but I’m okay on the free drink , the issue wasn’t that my food and one drink was handed out early , the issue was that the ingredients in the drink that I ordered were not prepared so my self and multiple customers that ordered the same drink waited 25 minutes. The best way to fix this is to be honest and tell the customers that the ingredients for the item they ordered are not prepared and offer a different item as a substitute instead of not communicating the issue to the customer and having them wait for 25 minutes . Thank you and I appreciate your response and I hope sharing my experience can help you improve the experience for your future customers ❤️
P.S the chia latte needs to be improved as well. I see multiple complaints about the chai from your customers and I also agree that it is the worse chai I have had, with that being said I would highly recommend changing your recipe or just removing it from your menu to make sure you keep your future customers happy.
Food: 5
Service: 5
Atmosphere: 5
The food is low quality and over priced. You would think that maybe they would excel at customer service because they have such low quality food for such high prices but not the case, customer service sucks too. I had NY breakfast bagel in NY for half the price!
Food: 1
Service: 1
Atmosphere: 2
Editing my review to reflect improved service.
There was a prompt response from the owner, and apparently new processes implemented behind the counter to ensure that the same problem was less likely to happen. They seem to be on top of the problem.
Leaving the original review below for transparency, and to show what has been improved upon.
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I had a pretty terrible experience the first (and hopefully, only) time I went here.
To be fair, it was early in the morning, and maybe it was a new hire, but I didn't get what I paid for, and I didn't have the time to go back. I ordered bagels with spread (one hummus, and one cream cheese). I received two bagels without any spread, and one was squished and awful (see attached photo).
There were several people waiting, and the person serving the coffee didn't know whose coffee they were serving. "I've got two drinks here for.... someone.... <nervous laugh>."
To be fair, it's just coffee and bagels. However, they're coffee and bagels I paid $12.00 for, with a tip; I should actually get what I ordered, and not have to hope I didn't get someone else's drink.
