By far the best Subway! I have done a lot of mobile orders/curbside pick ups at this location during lunch with no issues! Always received exactly what I ordered and very very friendly!
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
I ordered online and accidentally ordered the wrong sandwich not understanding the menu online. I came back up to try and get my right sandwich remade and brought the wrong one because I don’t eat pork and the manger refused to make sandwich my again because she said it was my fault that happened and it wasn’t her problem to fix. She said she would give me Turkey to put on my sandwich but I don’t eat pork and pork was already on the sandwich. I then asked for a refund for the sandwich and was going to give it back to her and she refused also to give me a refund also. Eventually she decided to remake my sandwich after ten minutes of me complaining and just wanted my right order. Coustmer service is everything in a business and this is not the way to win your coustmers especially if your the manger.
Service: 1
I’ve never rated a restaurant on google before. My son and I went to this location around 2 o’clock and we were the only people there. The girl who was working was the most disrespectful person I’ve ever encountered in a restaurant. We’ve been going to this location for years now. We’ve always been treated well until today. I didn’t even bother letting her make our sandwich. She was miserable from the start. She acted like we were a nuisance and continually rolled her eyes. Just blatant disrespect. God forbid you order a sub at a subway. We went to the location on Reynolda rd instead. The lady there was by herself and it was very busy. But she was kind and professional throughout. The complete opposite of the girl at the Robinhood location. We’ve been there dozens of times but wont be returning. They don’t deserve my business. Just absolutely disgusted with how me and my eleven year old son were treated.
The person working today 9.1.2022 did not want to be there. Awful attitude. Ordered a simple tuna sandwich. Lettuce and onions. Got home and no onions but tomatoes. She was right there in front of me when I told her what I wanted. No smile just a sour taste and now she left me with no chance of me ever returning to this location. Just thought the manager would like to know. Thanks
Service
Take out
Meal type
Lunch
Price per person
$1–10
Waited 30 mins today to get my mobile order. One time I didn’t get my food at all because the store manager closed down hours early. Always a problme here.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 1
Great sanitation grade matches the service and quality of food.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
I placed an online order, once placed it said it would not be ready for an hour. Tried to call to cancel, and the number posted here on Google and on the subway app is not a working number. So I have no way to contact this store to get an order canceled. Businesses need to have a way to contact them. Ridiculous.
They did a great job fulfilling my online order on Mon night Jan 2, but Subway has a past history of not entirely fulfilling my online orders as they often forget to give me the chocolate chip cookies that I ordered along with my subs. Therefore, that puts me in a position where I feel the need to double check behind them to ensure the cookies were placed in my bag. And when I asked the lady who was working the evening shift that night on Jan 2 if she placed my cookies in the bag, she started to cop a snippy attitude saying she placed them in there and proceeded to walk off. I wasn’t feeling that all. She better check herself.
Had an issue with price difference from the app compared to the in store prices and the manager was so combative and very rude to me. Will never recommend to anyone because as a manager you should be able to discuss a customer issue without getting defensive and talking over them. There's a lady there can't remember her name but she serves me everytime with nothing but kindness. Also had a issue with her burning bacon then wanting to argue that the bacon wasn't burned in front of other employees the funny thing about it was that the other employee said it was burned as well. Manager seems to lack a lot of necessary skills as a manager. I'd never work for someone who will treat other like that. She also told me to leave because I questioned the prices....no one treated bad her, no one harassed her but she proceeded to have me leave because she didn't like to be questioned about the prices. She really needs some work as a manager very bad customer service. Just got the sub yesterday for 9.99 she went and charged 13 for the same sub today. She's just not a good manager the young tall lady should have her spot
Meal type
Lunch
Price per person
$10–20
The owner cares very much about her Subway and the customer experience! She was busy one night when I stopped in to get two foot longs and had great service and THE BEST subways sandwiches I’ve ever had. The veggies were fresh, generous on the meat and the fresh mozzarella was outstanding.
The owner even mentioned how she planted cute flowers like pansies out front of the store and clearly cares about her space. Highly recommend these Robinhood Road sandwiches!!!
