Subway Restaurant,Fast food in Dubuque

Name: Subway
Address: 2150 Twin Valley Drive, Dubuque, United States
Telephone: 15635561611
Rating: 2.3

Owner not registered

Subway

Reviews

#176 From 247 in Dubuque

4.6

10 Review

Ambience

4.6/10

Food

4.6/10

Interior

4.6/10

Prices

4.6/10

Service

4.6/10

More details

Price

$$$

Establishment type

Restaurant, Fast food

Information

+15635561611

2150 Twin Valley Drive, Dubuque, United States

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Website Subway

About

This restaurant is well known for its great service and friendly staff, that is always ready to help you. But Subway hasn't earned a high rating from Google users.

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Tina DeJesus

Source:

5 months ago

I really don't want to give this any stars at all. Both of the young ladies working on Friday, September 29, 2023 at 6 pm we're extremely RUDE. They have no concept of customer service. The only expression on either face was a scowl as if they were being bothered to do their job. I haven't been to Subway in a very long time but my husband and I decided to treat out daughters tonight. I even said that I haven't been to Subway in a very long time. I ordered a chicken, bacon, ranch which they ended up putting peppercorn ranch on it and I said I wanted regular ranch. The one making the sandwich said "we don't have ranch" and the other one said "we haven't had that in 6-8 months". It should be called a chicken, bacon, peppercorn ranch then. Disgusted with our service, my husband did not leave a tip, which he always does. When the girl at the register noticed there was no tip, she started throwing the sandwiches roughly into the bag. If these 2 were my employees they would have just gotten fired! Service Take out Meal type Dinner Price per person $1–10

Ian Bates

Source:

5 days ago

Ordered Delivery through the subway app from this location at 8:40am this morning and within minutes the order was cancelled, called 3 times with no answer. Just left w $45 hole in my pocket and two hungry stomaches Service Delivery Meal type Lunch Price per person $20–30 Food: 3 Service: 1 Atmosphere: 1

Gail Holder

Source:

6 months ago

I have always had great service and my subs have a been well made ~the only problem I have had as they do not seem to be trained on how to use the apps ex. by one get one free Food: 5 Service: 5 Atmosphere: 4

Vicky Roepke

Source:

A month ago

People aren't friendly. They also don't seem knowledgeable in what is on the menu. Service Take out Meal type Lunch Price per person $10–20 Food: 4 Service: 2 Atmosphere: 3

James Sul

Source:

A year ago

Went in to order three footlongs as we had a good coupon. The employee working was not aware what customer service was. The first sandwich made (for children) smashed together with mayo coming out of everywhere, mentioned that the sandwich was for kids and the worker just scoffed, asked to fold the sandwich ourselves and was told no. The second sandwich was doused in tomato juice and when that was mentioned we were asked why we couldn’t stand a little tomato juice. Since the sandwich toasters were not working we asked for them to warm up the meat for a sweet onion sandwich, they told us they will warm up the whole sandwich after it’s made veggies and all. We left with no sandwiches and went somewhere else. Service Take out

Sara hesman

Source:

A year ago

Just stopped in to this store to purchase a sandwich and a gentleman 2 in front of me was paying it forward and told the ladies to pay for people's sandwich till the money runs out. He thought he was doing something good till the lady at the register after left looked at the other employees and said look ladies we are going to be rich today and put all of the money in there tip jar to an amount of 18+ dollars. This is stealing and very gross of a human being. I had my children with me and had to explain to them when she made her comment. Will never ever return to this location!

Dawn Austin-Richmon

Source:

2 years ago

Ordered online from app while at location in order to receive listed coupon. I ordered 2 separate subs on two separate breads. The young man and young lady who were making subs put the wrong meat on the wrong bread and when pointed out they seemed irritated. They remade subs and placed so much pepper on sandwiches that my family could not eat them. We did not notice this until after we were on highway several miles away. The drink ordered with one of sub meals was not available so they replaced with a different drink, was not favorable. The staff seemed inept and unconcerned. They seemed bothered by each guest that walked in the door. The young lady took a call and was frustrated since customer asked how late they are open and she started the customer was only calling so they could show up right at chose. I would certainly recommend going to any location other than this one and if another Subway is not bear or available to go anywhere but here. Horrible experience. Service Take out Meal type Dinner Price per person $1–10

Matthew Hundley

Source:

2 years ago

When you're in the mood for a Subway it's always nice to find one on the path (which for us was Hwy 61). I appreciated the person making our sandwiches as he didn't skimp on toppings and I walked out with two fantastic sandwiches for my wife and I. So thank you. Highly recommend.

Jason Schmidt

Source:

4 years ago

Restaurant is typical for a Subway, but the staff were pretty amazing. My wife forgot her purse here on a road trip and we didn't realize it until we were almost two hours away. Thankfully, the staff had found it and kept it safe for her until she was able to come back and get it a few days later on our return trip. We really appreciate the honesty and helpfulness of the staff!

Brittany Meyer

Source:

2 years ago

Horrible! Although website says that it closes at 8 pm, went in at 7:06 pm and was informed by the young 2 males working that they were closing in 10 minutes, card reader was broker (even though there was a stack of receipts on the counter) and toaster was broken. Said that’s ok that we would still order and pay cash. They didn’t even warm up the chicken for one of the subs in the microwave. Pretty obvious that they were closing/cleaning early and trying everything for us to not order.

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