I placed a mobile order for iced coffee with the cup lined with caramel. I waited for 10 minutes after arriving before I ask about my order. The staff went looking, my sticker was stuck to the counter near the printer. After making my drink I gave the staff a tip of an Origami frog made out of a dollar bill. I then got in my car as I was pulling out onto the street I took my first sip of my coffee. I thenI realized they had not line a cup with caramel I checked the sticker printed on the side and my order was correct. So I went around the block came back and got myself and my service dog back out of the car went back into the store. The young lady at the counter says well what do you want me to do remake it? She was really very sassy.
I was very disappointed in the service at this location today. I visited this location 3-4 times per month.
To top it all off she never even apologized for the mistake. She sat the cup on the counter with a statement of “here is your drink “. She turned her back and walked away. Wow just wow!
Hopefully she is not the employee of the month!
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 5
Service: 1
Atmosphere: 3
