We went with a bunch of kids and thought this will be the best place under the roof where kids can play and have fun. To start with on the main menu it was a huge error in Dutch where said: Hersft (instead of Herfst), and this error stayed in the menu since the autumn in October until January, the young waitress said: nobody said anything until you mention it. We all made our order and our friend ordered pulled chicken but it was cold. My bief was almost cold and from our friends also. We decided to inform the kitchen about it and they offer us 2 choices, or wait a while for a whole new dish or warm up this one... Since we were quite late we chose to warm it up, when the plate came the french fries were cold and the meet a bit extra brown. We didn't informed them and decided to eat wat was edible. The kids didn't have any complains and could play in the new playground (mini mini ballorig) upstairs. Our friends mention they liked the restaurant itself specially for the kids amenities but in our case we won't come back anymore. Best wishes and good luck.
Service
Dine in
Meal type
Dinner
Price per person
€10–20
Food: 3
Service: 4
Atmosphere: 4
Made stopover for coffee and cake but the service left a bad impression. The restaurant is in an isolated corner of Nobelhorst and seems to be popular among the families with small kids.
We ordered three items using QR code on the table and paid through the app. After some time, two items were served on the table. We expected the server to tell us about the third item but she did not. After waiting for twenty minutes for the third item, we went to the counter to ask when the third item will be served.
The girl at the counter seemed to be disinterested in our question. Only after showing the order e-mail, she said - "Oh sorry, we do not have appletart." Then she offered chocolate cake instead, which we did not want.
She offered the cash refund which we accepted. In this whole episode, there was not single word of apology or sorry. An apple tart piece costs EUR 4,50 in Smullen en Spelen. In Albert Heijn, you can buy 1/2 pie Apple tart for EUR 5. You pay more in restaurant for better service. Service can go wrong at times but then few sweet words and apology can go a long way.
I did buy an apple pie at AH that fateful afternoon to satisfy my cravings.
