I'm writing this review after ordering two birthday cakes and picking up cupcakes on separate occasions. I've been consistently impressed with the quality of the cakes and cupcakes. However, I'm giving it four stars due to my frustration with something as little as ordering candles.
The first time, I ordered number sparkler candles that failed to light up, even with the efforts of three adults. This was particularly awkward to say the least because it was a surprise 50th birthday dinner for a girlfriend.
The second time, I noticed on their website that they listed party cake candles (12-pack) for $4.99, so I ordered them to simplify things. I live in San Jose, so my visits are usually to pick up cakes and be on time for my destination. Imagine my frustration when I discovered, en route to pick up the cake, that something as essential as birthday candles wasn't available. They had to credit me back my money. According to an employee, they hadn't carried candles for a while. Why wasn’t I notified but only found out because I called the bakery to confirm my pick-up order? This made me late to meet my friends because I had to find candles elsewhere. I’m an empathetic persons so being tardy is inconsiderate of others.
I believe they should update their website/mobile portal to reflect what they actually offer. It's frustrating to offer a service, albeit minimal to some customers, that doesn't benefit customers but, instead, leads to a frustrating experience.
Never been disappointed at sift. Their cupcakes, macarons, cake bites, and whoopie pies are all so good! Love them because they aren’t too sweet and have great flavor and the prices are great too. Recommend for sure :)
Our overall experience was disappointing. We stopped in for some quick desserts, but the food was not that great and the service was terrible. The person serving us was not friendly and had an attitude. Visiting from the East Coast, I am not impressed and would not recommend this place!
Food: 2
Service: 1
Atmosphere: 1
Excellent customer service! Due to a minor glitch, Nina, was very prompt on packaging 3 dozens of cupcakes and creating a party tray so quickly. The entire staff are friendly and facility is clean and organized. Thank you for a great client experience!
Online order to Charlotte, North Carolina arrived perfectly thru FedEx. We got a bunch of stuff but as a roundup review: I’m a bday cake guy so that cupcake was awesome but my sons loved the macarons (indiscriminately).
