Otra Cosa Bar in Ponce
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Price & Cuisine
$
International
Establishment type
Bar
Features
Reviews
8
reviews
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Source:
2
11 months ago
The WORST customer service.......They do not charge you at the time of ordering. I attempted to pay my bill 3x. And each time the Bartender/Waiter would just tell me to pay later....I finally got up again to order a soda and insisted on paying my bill.
It came out to $41 & some change.....I gave him $50 and told him to keep the change.....A few other drinks were paid separately.
Well...we left and after walking about 50 feet.....someone (waitress - who did NOT wait on us) touched my arm and said, "You left without paying your bill"...I said, no you are wrong...I paid my bill and handed the bartender $50...I told her verify with the Bartender, give him my Name "IRIS" and he will indeed verify, that my bill was paid.....She insisted that I needed to go back and verify with the Female-Owner.
Well my son, preceeded to walk back with the waitress. I was afraid that they would make him pay again, so I immediately turned around and went inside...Thru the employee entrance and guess what?......The Bartender comes running to me and Apologizes, saying, there was a Miscommunication........
Neither the Owner or Waitress, offerred an apology or even an explanation
I had a container with leftovers, that I threw on the floor and walked away.
I should have taken this further....for the Embarrassing moment, but I was on a very tight schedule and was leaving that night.
Another person on my Party, noted that on the same night, she saw when another waiter went running after someone and was also being accused of not paying.
Really Bad customer service.......
This Practice needs to stop.......Charge the customer at the time of ordering This way you know for sure, the bill is PAID.. And furthermore.....DO NOT TOUCH noone......(waitress coming after me and touching my arm)......
OWNER NEEDS A LESSON ON APOLOGY.
I will be posting the above also in Spanish at a later time.
One more thing.......Our Fiends and/orFamily will NOT be returning to your establishment.......And anyone that I know will be visiting Ponce, I will surely make it my bussiness to tell them, NOT to visit this Restaurant.
Instead visit the Restaurant "VISTAS"....Great service, Great food and Great views...
Service
Dine in
Meal type
Brunch
Price per person
$50–60
Source:
10
2 years ago
Sat outside and had dinner midweek. Set in a promenade/pedestrian walk. Blink and you'll miss it.
The owner greeted us, explained the menu, prepared some truly delicious tacos and shared his story and some of Ponce's. The tacos were unbelievable - and huge and affordable. We rated this as the best meal of our trip, simple as it was. Definitely go.
Source:
10
2 years ago
Great and friendly atmosphere, the fish tacos are must-try item
Source:
10
2 years ago
Great food cold drinks!! Awesome people
Source:
10
3 months ago
La comida, el servicio, el ambiente… 10/10
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Source:
10
2 years ago
Filetitos de pescado ricos , batatas fritas , sabrosas, el don q excelente.
El joven administrador /dueno tremendo servicio al cliente.
Source:
10
4 years ago
Localizado en un lugar hermoso e histórico en el Paseo de la Salsa Cheo Feliciano. Este lugar ofrece comida rica a un precio muy económico, con música salsa de fondo.
Source:
10
A year ago
Service: 5
Atmosphere: 5
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