The atmosphere of hospitality of Hotel Kasztel highly depends on the staff, that is courteous here. This place scored 4.5 in the Google rating system.

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MarMac sverige

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2 months ago

Excellent stuff, polite and very helpful. A beautiful place to stop in a scampering world. Too close to the main road. But of course inside the building, it doesn't disturb anymore. in my opinion lights inside the building need little change it is time also for little renovating. but it is a very nice clean and friendly place. For debate is the cat in the dining room during the lunch time. I don't see the problem but I envisage that somebody can have e different feelings.

Douglas H

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9 months ago

It’s a strange place - decor in public areas is a bit like a cross between a medieval castle and a ghost train. They specialise in large functions. When we stayed there was a wedding on and it dominated the entire place since the function area is a large atrium in the centre of the building. They warned us about it, but it was still very loud. Our room was small, felt run down and lacked a fridge and tea/coffee making facilities. It is OK for breaking a journey. There is nothing in the immediate area so you will need to eat here if you don’t want to drive. Food was fine, as was the breakfast. For the price we paid it was OK.

Nicole Hinds

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A year ago

An absolute gem! Everything was perfect! The food here is next level! Staff are very welcoming. Breakfast was nice. Only downside was we had an ant infestation in our room. I left a cold drink on the dressing table and within 1 hour there was over 50 ants on my drink. The ants were everywhere in the bedroom apart from the bed - i think they get in through the balcony door. We would still return despite this but would expect it to be resolved. Jacuzzi in our room was amazing but took about 1.5 hours to fill up due to water pressure.

ArTyOm AsCaRoN

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10 months ago

Great service from the staff Elzbieta, we were able to arrive at midnight and depart at 5 am and still eating our breakfast prepared for us and left in our rooms the evening before. Great place!

VISITORFROMDEVON

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7 years ago

This hotel was venue for a family wedding. It has a long waiting list for weddings and I can understand why. Stayed in the hotel for two nights. Had twin room which was both clean and comfortable. The staff are most friendly and helpful. The bar prices are most reasonable as are the prices in the Restaurant. The food is excellent. For the wedding we had a three course 'wedding breakfast'. Then, as is Polish tradition, we had four further meals served through the evening accompanied by a buffet for those getting hungry between meals. The standard of food and service was of a high standard throughout. If I was ever to find myself in the area again I would have no hesitation in staying here again. Be advised there is no lift.

vetty22

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8 years ago

It was my first trip to Poland. What an amazing, friendly hotel. Fantastic decorations and pictures, such a unique look. The room was lovely and bed very cosy. The food was amazing and the staff couldn't do enough to help. I had 3 amazing days there. Thank you so much.

Sebastian K

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5 years ago

The hotel offers everything as they promise. Unusual atmosphere shall be a landmark for the hotel - one may like it or not, but definitelly it is distinctive (and I like it). |I liked very comfortable and cozy room. Good quality and reach breakfast and very good restaurant. Positive thing is that the hotel offers English speaking service and menus. Definitelly, I may recommend it!

Petr Přibil

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4 years ago

My favourite hotel for Krakow area. Nice, quiet rooms, very good restaurant, rich breakfasts, nice and friendly staff. Fantastic price-value ratio. Built in pseudo-historic style, many funny moments especially when you visit for the first time, and you get scared by an old man carrying light next to your room....

Sue M

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8 years ago

Very difficult to locate, the GPS directions are not accurate and the staff were telling us this happens a lot. This modern, spacious and spotlessly clean hotel is decorated like a castle (as the name implies). There is a huge dining room set out like a medieval banquet hall, an enormous tree takes pride of place. The staff are very friendly and the food is terrific. Beware there is no elevator but the hotel is only 2 storeys high so no big problem. The only down side was the entertainment area in the below ground area, lots of noise coming from there.

agatha w

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8 years ago

I spent one night here with my family. I was here for a wedding reception. Very clean, very pleasant staff. This hotel looks like a medieval castle (a bit Halloween décor).The room was nice and clean, specious bathroom and comfortable bed & pillows. Delicious breakfast!

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