Ordered a decorated cake to be delivered, ended up getting a completely blank cake. Called the store and the person there was clueless as to what was going on. Said she had my order then said she didn't have my order and had no idea where it was. Then she said there must have been a "glitch" in the system. So I asked for a refund and was told they didn't know how to give a refund but the cake decorator would come in and make the cake and deliver it for me. Suddenly my original order magically appeared and they knew what I wanted on the cake. In the end, the cake I received was awful and missing letters. Looks like it was made in 5 mins (which it was). Will never order from here again. Would love a refund but nobody seems to know how to process one. She legal???
I should have read the reviews before ordering from here. I ordered a cake online that said “I’m Pregnant”, to surprise my family on my birthday dinner. The wording on the cake was horrible & they told me they couldn’t fix it. They need to train the people that are decorating the cakes. It was a huge bummer!