Normally I have a good experience, the drink is consistent in the different locations I've gone too, usually they're nice, this review is on the customer service. Very simply: when receiving an order don't walk away while I'm 2 words into it, get the full order then start making it, because A) you can't hear the full order because of traffic noise and always ask me to repeat myself, B) it's stressful
I used to work in coffee so I know how it goes, it's a balance of remembering the order and starting the drink, but it's not efficient or nice to walk away and pull attitude when I ask you to come closer so I don't have to shout to repeat myself, and close the window in my face when I ask a question about the punch card.
Do better.
Food: 4
Service: 1
Atmosphere: 3
They were advertising for the cherry blossom latte way early in the spring and I told myself I would came back for it. Glad I did. Didn't expect it to be a white chocolate mocha with cherry blossom flavor but it was. Didn't really taste like cherry blossom but was still very good. Rich in consistency, foamy, and creamy. Definitely made my evening and glad I set aside a specific time to come back for it. They don't really have a way for pedestrians to accessibly get drinks which is the only reason I took off a star. Just walked up to the window when it wasn't busy. They have a really good selection and I'll be back soon to try some of their other offerings.
Food: 5
Service: 4
Atmosphere: 3
Very slow service!!! There was only one car in front of us and we waited 10 mins and left as we didn’t have much time. Very disappointed.
Food: 1
Service: 1
Atmosphere: 1
I got the dark chocolate raspberry mocha with 3 shots of espresso and OMG it was sooooo goooood. The ppl are friendly and talkative and great u with a smile. When ur a regular and they get to know u they remember u ur kids and all of ur drinks even certain details, like 1 kid doesn't like straws at all but one kid does but needs 2 ON THE SIDE. Lol they're great
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Great coffee and excellent service! Keep in mind if you’re running late give yourself a couple minutes of extra time. The lines can get a little long but only because it’s the best coffee! They also have great options for breakfast and snacks! Screw Starbucks! This place is where it’s at! Did I say they have the best service?! <3
I'm not sure how a business with five stars could mess up a drink so bad.
I ordered a 24 oz Layered Salted Caramel Cold Brew with cream off of their winter menu. This drink is supposed to have caramel on the inside of the cup and I've had it with the salt crystals on top or just mixed in. Instead, I was given a 24oz iced coffee that tasted like decaf with no caramel whatsoever. Honestly, it was the one time in my life I wanted to throw a drink at someone except that we were in a rush and had already waited 10 minutes to get up to the window.
This is not my local Gourmet Latte, but I thought things would have been better since this was their first location. I suppose I'll just have to stay with my local and not try to explore more.
If you don't know how to make a certain drink, then tell me. Please. I would have asked for something less appealing if it meant that it would right the first time.
Service
Take out
Meal type
Other
Price per person
$1–10
