Last week I ordered a dozen cupcakes for my gender reveal. At first it was such an amazing experience the staff was very nice. When picking up the cupcakes I doubled checked to make sure that ALL of the cupcakes had filling to display the gender of our baby. The staff member immediately said yes. When paying for the cupcakes over the phone I was informed that my total was 53.85 AFTER tax. I check my bank account and they charged me 59.86.. Sunday comes and we have our gender reveal when we all bit down on the cupcakes NONE of the cupcakes had any filling. I completely destroyed the cupcake looking for a sign of filling (we have a video that I’m not able to post, that shows everyone asking where the color is at, they are also taking double bites) I was super disappointed because this was suppose to be such a special and emotional moment for my family. I thought that if I called I would get an answer. A very nice employee answered and was very apologetic she informed me that she would talk to the owner and that the OWNER WOULD CALL ME BACK. The owner NEVER called me back to apologize but instead made that young lady call me back and tell me that they knew for a fact that the cupcakes had the filling and that maybe the amount they added just wasn’t enough for me… why would I lie about something like this. I then informed them of the price difference they told me over the phone and she said that it was because of the taxes. I would never recommend this place to anyone. They really don’t care about their customers, and I really hate that I choice them for such a special moment and they took this from us!! Please avoid them!!!!
Food: 1
Service: 1
Atmosphere: 1
Not only did they have an amazing and delicious selection, but the staff member was so helpful in assisting us with some dietary restrictions and allergies. I can't say enough nice things! She was simply delightful! We will definitely be back!
Service
Take out
Meal type
Other
Food: 5
Service: 5
Atmosphere: 5
Read service. I love Gigi‘s cupcakes. I love their cheesecakes as well. This time I grabbed a stuffed cookie. I am so excited that they are exploring a few other items you have to look to the side on a shelf for these delicious cookies.
I live in VA and my brother in Winston-Salem NC so I am not familiar with bakeries in the area. I googled cupcake bakery specifically with buttercream frosting and specific flavors for a surprise 60th birthday lunch for my brother.. Gigi Bakery indicated it had both, so I took a chance. I am very much a snob on my buttercream. When I arrived, the staff was amazing and friendly and I am sorry I dont remember their name to give them a shout out. My order was ready when I requested. The cupcakes were beautiful and tasted heavenly. The cake part was moist and flavorful. The buttercream was creamy and not to sweet. Some people thought it was too much frosting, but I am a frosting person, so not for me. I can wait to have them again. !!! Wish I had taken better pics of them, but I was too busy eating them.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Midnight Magic
I have gone to Gigi cupcakes before always had a great experience. The cupcakes are always great. Recently my friend and I went there and each got a cupcake .we went home and had them . The cupcakes were not good they were stale and hard. After dropping off my friend I went back to the store to advised them of what happened. The girl was the same person that waited on us she stated that it was because the were in the Refrigerator and that we had to wait till they found out. I've never had that problem before with Gigi's. I'm very disappointed will not be back.
So disapppointed, i look forward to going there and had not been in a few months. Today i went for myself and husband, it was ok i felt bit rushed by clerk but the cup cakes were stale and the fristing very crusty.... such a change and not good.
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 1
Service: 2
Atmosphere: 2
The staff was great! I was greeted with a smile!!🙂 The young lady was very nice and polite from the moment I walked in the door and on the phone!! My wedding cake was absolutely BEAUTIFUL & DELICIOUS!! My Husband and I received so many compliments. The cake was delivered to the wedding reception on time as promised!
Thank you so much Gigi’s Cupcakes for helping us make our Wedding Day even more special❣️
Mr. and Mrs. Standifer
Overpriced cupcakes! $4+ for literally one tasteless, hard, cold vegan cupcake. Samplers were also tasteless! Even the icing was hard as a rock. Not sure what is going on but I certainly wouldn’t recommend!
Two stars for the friendly cashier upfront and pretty packaging!
I ordered from here on DoorDash for my mother's birthday on May 22 2023 and I was so surprised how fast they got to my mother, she absolutely loved them and she normally doesn't like sweets, also my autistic 6 year old brother who doesn't eat sweets that aren't chocolate absolutely devoured the 12 count mini verity cupcakes with my mother. We will definitely be ordering from here again!!
