Our party of 7 arrived to celebrate a birthday. We were seated and our drink order was taken. Five of us ordered sweet tea, the tea was delivered unsweetened. No biggie, we grabbed some sweetener and moved on. We ordered two appetizers, one being the Tri-Color dip. My son took a bite and immediately grabbed his mouth. He fished out a large chunk of thick, jagged plastic! This cut his mouth and damaged his tooth. I flagged down a server and requested to speak to the owners. They were not there and a young girl came out from the kitchen. She took the large, jagged piece of plastic and examined it. It was obvious she was shocked. She truly had no idea what to do. She pulls out a pad of sticky notes and asks for my phone number so the owner can call me. That was Saturday and it is now late Monday evening and I received no call. Our entrees arrived and two were fresh from the fridge cold. We told the server about the cold food and mentioned the issue with the tea as our refills were also wrong. He marched to the kitchen and yelled, “ You all can’t even sweeten the tea.” We were then informed the kitchen staff were in training. They did not offer to bring the correct drinks or even warm the food to an edible temperature. They did remove the charges for the two cold entrees, drinks, and the dip with the plastic piece.
What worries me is what else is dropping into the food? This was dangerous but the possibilities are truly gross.
Had my son swallowed the chunk of jagged, hard plastic, the internal damage could have been very serious. I really am disappointed that no follow up was made as promised, I would have liked to think they were concerned about my son’s injuries.
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 1
Went for my birthday and had the honey glazed salmon entrée, fried Artichokes appetizers, toxic tonic to drink and for dessert cinnamon roll cheesecake. Chelsi and the kitchen crew are awesome at what they do! Our waitress was super sweet and took care of all our needs. Fusion is upscale at an affordable price. I'm glad to see them in a nice establishment at Ridgefield. My date had pasta for entrée and the tri-color dip as appetizer.
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Drunken Noodles
