12/1 @ about 12:
30 pm. Sam m., supervisor on duty made my experience very uncomfortable. As I waited there for help I could here someone in the office. I said hello is anyone there. No response. I waited 12 minutes at customer service waiting to be acknowledged, multiple employees walked by not saying anything. I finally went to ask someone for help. The lady watching over the self checkout was very kind and helped me get someone called up right way.
I walked back to the service counter after they had called someone over the intercom. Waited a few more minutes. Finally Sam came out of the office right by the service desk. She had been there the whole time.
She asked what I needed. No greeting or "sorry for the wait." I replied I just need a money order. She grabs a binder and slams it on the counter. I felt like I was inconveniencing her by needing help. She got all my information and repeated the total. I went to try and pay but she mentioned we don't take card. That's not an issue at all I just wish she would have said something before getting all my information and taking up more time than I had already spent. All my other experiences at this location have been great. I would suggest having someone with better customer service at the customer service counter.
From the moment I entered, I was greeted by an inviting atmosphere that made the shopping experience exceptionally pleasant. The store's layout is thoughtfully designed, making it easy to navigate through the wide variety of fresh, high-quality produce, artisanal bread, and specialty items.
What sets Fresh Market apart is its commitment to offering a range of local and organic products. The freshness of the fruits and vegetables is remarkable, and the meat and seafood sections boast an impressive selection of premium cuts and fresh catches. The store's dedication to quality is evident in every aisle.
The customer service here is exceptional. Staff members are not only friendly and welcoming but also knowledgeable and eager to assist, whether it's by offering recommendations or answering queries about specific products. This level of service adds a personal touch to the shopping experience.
Additionally, the cleanliness and organization of the store are commendable. It’s clear that great care is taken to maintain high standards of hygiene and order, which is particularly reassuring.
Overall, Fresh Market in Provo offers a superb shopping experience with its outstanding product range, exceptional customer service, and pleasant store environment. It’s a gem in the community for those who value quality groceries and a friendly, welcoming atmosphere.
Great produce super fresh. Look like they were just put out for the morning. Clean really clean. There prices are very comparable if not better than most other grocery stores.
I don’t normally come here I just ran into grab a few things for my grandmother. When they have sales on stuff it’s always a good deal getting more than i planned! Cashier seem to be friendly I just used self check out.
I'm probably one of the most honest people on the face of this planet. It's very obnoxious when I go into a store and I am watched like a hawk. It honestly makes me feel like they think I'm going to steal?? Really? I don't mind that you watch I don't mind that you're curious just don't hang over my damn head! Very very obnoxious
my fiancé is severely handicapped and needs a cart he needs the cart to get in the car the girl came and took the cart before he got in the car and drove of with it before he got into the car this isn’t a big deal for someone that can walk but a huge deal for someone that needs the cart to hold onto it to it for balance I realize the girl was deaf that was taking it back in but it could have caused a fall she was in such a hurry to take it back in my fiancé almost fell because of it. I just move to Provo and not impressed with the store so far and will be shopping for another store
Love this fresh market! And close and always has good deals on steak! And their pharmacy is seriously the best! They actually care about you and make sure your prescriptions are correct and ready to go in a timely manner, other places I have to wait a minimum of 60 mins which is crazy!!! Fresh market is seriously the best!
Just went in today to fill my prescription and they had me out in under 10 minutes! I seriously cannot get over how fast they are!
The staff here was amazing! They helped my daughter find a salad that she didn't know the name of. The produce was very fresh and sweet. We bought a pre made sandwich for a picnic and the bread was so delicious. We're didn't buty one but check out the cake designs that have in the pictures below, so creative. We'll be going back.
The workers are very nice and helpful. I shop here now and then for convenience but I only buy packaged, canned or frozen food. I've had too many times that I've bought fresh fruit, veggies or meat that haven't actually been fresh. Also, for things I buy for my family, their prices are higher than others.