Dutch Bros Coffee Restaurant,Cafe in Lee's Summit

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Reviews
#75 From 235 in Lee's Summit
8.8
181 Review
Ambience
8.8/10
Food
8.8/10
Interior
8.8/10
Prices
8.8/10
Service
8.8/10
More details
Price
$$$
Establishment type
Restaurant, Cafe
Reviews
181 reviews
Rating
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Date
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Brett Shipps
Source: google
10
3 weeks ago
I’ll be honest, I’m not the biggest coffee person. However my wife is and she loves this place. Once I found out they do energy drinks as well, I was sold. We live close by so we go here nearly every morning and she gets the Iced Salted Caramel Protein Latte, and I get the sugar free Double Rainbro energy drink. It’s the perfect start to our morning and it doesn’t break the bank. Definitely recommend! Service Take out Meal type Breakfast Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5
I just left a few minutes ago with some friends. The lady outside taking the orders was super sweet but unfortunately forgot to scan in my friends points and we didn’t notice until we pulled up to the window. The two women inside (one working the window with curly hair and one with glasses making our drinks) were very rude, super unhelpful and made us feel completely belittled. They made my friends drink completely wrong and she was still nice and continued to ask for them just to add the cream they forgot and was met with an attitude and hostile facial expressions which made my friend feel completely belittled. Dutch Bros do better- maybe considering hiring people who enjoy their jobs and get rid of the ones who don’t. I will not be returning. Service Take out Meal type Other Price per person $10–20 Food: 1 Service: 1 Atmosphere: 1
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Joeing Around
Source: google
10
5 months ago
My friend who has had Dutch Bros 8n her area for a long time raves about it. This was my first time going and it was amazing. The employees were really cool and great drinks. I didn't know they gave out stickers on the first Wednesday of the month! Im too old to be excited by stickers but here i am super stoked! Service Take out Meal type Other Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5
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Madi Walter
Source: google
2
5 months ago
My experience at this Dutch Bros was not okay. The woman who took my order was very nice and helpful. However once I got to the window to ask about the points I would be receiving, considering I had a free large drink the lady at the window was nothing but rude to me. She made me feel belittled and stupid for asking a simple question that I’m sure she has heard before. I will not be coming back to this Dutch Bros because the environment was nothing but hostile, I want to make it clear that it was not just the lady at the window but it was also the people working inside. The employees here are trained to be welcoming and open to talking to their customers meanwhile, they seem like they were trained to be hateful and absolutely rude. Food: 1 Service: 1 Atmosphere: 1
I’m kind of upset I was handed my drink and drove up a little bit of course and then taste it so I’m out of the drive-through at this point I take a sip of my drink and it fizzes over and goes all over me and my car seat and I always go to Dutch Bros and get The same thing and this has never happened before. It was my second time at this location, no offense, but I hope nothing was wrong like the cold foam wasn’t in the fridge or something. Temperature wise wasn’t mixed together properly. I’m not sure, but I am so upset.
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Beth Brown
Source: google
10
4 months ago
I haven't given a review in ages, but I wanted to give credit where credit is due. I've worked in customer service my entire working career. I have never been to Dutch Bros and I live about an hour away, but was in the area for work. There was I believe a red head gal taking my order, and I just wanted to say she gave me the best customer service I've seen in a LONG time. Whatever I ordered or said, she said was 'slay'. She could have thought me order was terrible, but I loved her attitude. Then she asked about my plans for the rest of the day. Her personality was just the best. You have a real gem working for you!!! I hope you see this and know what a delight you are. ❤️ Service: 5
Awesome! The employees are all very upbeat, and happy to serve you! The drinks are fantastic and so much better priced than some of their competitors (not to use names, but starts with an “S”). I love the Rebel energy drinks, and my go to fav is the Fire Lizard. Dutch Bros is my only go to coffee shop now. I love them that much! Service Take out Meal type Other Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5
Since the day the day they opened it’s been a real nice experience! But today I had a bad one while ordering my coffee. Apparently the “little girl” who was taking orders asked me a question about the coffee and I told her you are confusing me because I never have had that asked before and she looked at me like I was an idiot on top of that she talked down to me! Like what the hell! Better customer service needs to be done. Service: 2
I had an awful experience tonight. I feel like sometimes the workers are so hung up on talking out the drive through they don’t even know what’s going on with your drink. I ordered 3 drinks for myself and others. THEY WERE ALL AWFUL. For starters I was handed an iced of my drink when it was supposed to be hot, then after receiving 2/3 drinks they told me have a good day. I said I am waiting on another and it was not worth the wait anyway because it was disgusting. Super annoying. Price per person $10–20 Food: 1 Service: 2 Atmosphere: 3
A really great shop, and running a coffee shop with all the competition means they had to be really good to impress me. Great drinks, great people! It's definitely worth a try! Service Take out Meal type Brunch Price per person $10–20 Food: 5 Service: 4 Atmosphere: 5 Recommended dishes Peach
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