Baskin-Robbins Restaurant in Garden Grove

Name: Baskin-Robbins
Address: 12833 W Chapman Ave, Garden Grove, United States
Telephone: 17147502181
Rating: 3.8

Owner not registered

Baskin-Robbins

Reviews

#323 From 487 in Garden Grove

7.6

83 Review

Ambience

7.6/10

Food

7.6/10

Interior

7.6/10

Prices

7.6/10

Service

7.6/10

More details

Price & Cuisine

$$$ American

Establishment type

Restaurant

Features

Wheelchair Accessible

Information

12833 W Chapman Ave, Garden Grove, United States

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Website Baskin-Robbins

About

You can always try nicely cooked rolls at this confectionary restaurant. In accordance with the reviewers' opinions, waiters offer good ice cream, ice cream cakes and creamy cakes here. When visiting Baskin-Robbins, it's a must to try delicious cappuccino. This place is well known for its great service and friendly staff, that is always ready to help you. According to the visitors' opinions, prices are affordable. This spot is rated on Google 4 by its clients.

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Amanda Rayos

Source:

4 years ago

Ordered an ice cream cake and everyone loved it. Staff was kind and accommodating.

Jeremy B. (Jeremy X)

A year ago

There were two people there. One man was named Art, the other was a lady. I didn't get her name, but both of them were so cartoonishly delightful and engaging, and it put me in such a good mood that I went out of my way to leave this review! I wish the cakes weren't so expensive however. El Super and Ralph's sell them at $17. Here there is nothing decent under $37.

Dev Patil

3 years ago

This is my go to place whenever I am in the area, I typically visit this place twice a month. The quality of service and ice cream has been always top-notch with the reasonable price. The owner(Art) and his sons are very pleasant to do business with. His staff is well trained and courteous. I recommend this place to anyone looking for a quality time!

Nate

2 years ago

“We close in 10 minutes!!” What a way to greet guests as they walk into any retail establishment. “And we aren’t making any shakes or anything that has to be blended.” “And we’re out of a lot of flavors too,so..” The customer service at this location is absolute garbage. Nothing but glares and bad attitudes as soon as you walk in. It’s very off-putting and rude. There’s a help wanted sign in the window and they most certainly need it. We decided to take our business elsewhere as I’m sure many others have done as well. I will never return to this location.

aundrea rodriguez

I’m from out of town and this is 2nd time I’ve been here. 1st time the owner touched the trashed and attempted to still take my order without washing hands. I had to ask him. He asked me if sanitizer was ok… I said no. Today you walk in and the place smelled nasty. He was playing with and washing things in the sink… he didn’t wash his hands. Then girl did but I didn’t pay for it bc it had a rotten milk taste. This place is so unsanitary

darcy simp

7 years ago

I went in today for the $1.31 a scoop special. I asked to sample a flavor and the guy barely gave me anything but I brushed it off. After, I asked for a second sample, he gave it to me reluctantly, rudely saying, "You can only sample one! You can't sample everything!" Again, I brushed it off. Later on as I was paying, another customer bumped into my ice cream scoop. Like ice cream was on him, etc, etc. The person who was serving me saw as well and refused to give me a different ice cream, saying, "There's nothing wrong with it! It's fine!" He just saw that the other customer bump into my cone. Usually, if the customer requests for a different cone, it would be no problem. I understand that there were a lot of customers and the ice cream was cheap, but you shouldn't treat customers so rudely! I won't be coming again. (His name was Art)

Monique E

5 years ago

The owners are really nice. three stars for them. I took off two stars because every time I come I feel like the other employees do not give me time to pick my flavor and toppings. I feel a cold stare and attitude when I ask questions.

jim stephens

Love Baskin Robbins. Great location and ice cream.

Michele Lowrance

The owner of this establishment is very nice and so are his employees. This Baskin Robin's has a great deal for kids Monday- Friday $1.50 kids shop or cone, 11am to 4 pm. My kids love it!

Krystal Padilla

6 years ago

I've never ever in my life have dealt with anyone so rude. I walk in with 3 pint for a pint coupons and he said we could only use 1 per customer which is reasonable and I understand that. While he was serving one pint, all of a sudden he changes his mind and says "For this one time I'll do it for you." But he kept making the pint coupons such a big deal because they weren't scanning and he kept mentioning that this was fraud and where I got the coupons. He could of easily just said he can't take these coupons and leave it at that. He continually kept pushing it that these coupons were "fraud." Obviously you will get annoyed at some point, so I said I would just pay for them since it was such a big deal to him. Then he said "No no this one time I'll just do it for you." Like if you're going to let it pass for me then stop being rude about the situation. I felt like if I was a criminal trying to get free ice cream with fake coupons. No customer should ever be treated like this. Worst customer service ever ! I went to the Baskin Robbins on Katella and state college and my coupons were accepted and scanned. Never coming back here again.