Being from Philadelphia, I must say this is the slowest Dunkin service I've ever seen. I spent 20 minutes in the drive thru for a coffee. There was only 2 ppl ahead of me. In-store experience was the same. You can make a pot of coffee and bake donuts faster than this location can l.
Service: 3
I hate to give this review, because we actually love baskin robbins . This location serves the smallest, and most inconsistent scoops of any location I've been to in the country. And I've been to alot. Ill attach pics showing that my wife's 2 scoops was 1/2 of my 2 scoops. Its not a 1 time issue. We go every Tuesday, and the employees at this location consistently jiff us. It is what it is, but, like I said, even with the fuller container, thats about 1/3 short of what we have recieved every other location in the country that we have tries.
Zero out of 10 would not recommend. For some reason, the specific location has a bad habit of closing early and tell people to come back the next day. If your location is not supposed to close until 7 o’clock. There’s no reason that you’re shutting down at six I don’t care that you have to clean. I understand 15 minutes early but an hour early is unacceptable. And that’s no excuse , the last few times that I have been to this location no matter what time of day that I’ve been there they have been closed. This location is not a permanently close location. Not to mention they take forever in this location. I understand that everyone is shortstaffed. However, there’s no reason for y’all to have a line that takes a few minutes per person and y’all have four people in here. This is something that has been building overtime and I keep trying to give this location a chance because it’s close to me but I’m fed up.
If you are in HighPoint and dying for some Baskin-Robbins ice cream do not visit the location on Eastchester Rd. I ordered a 3 scoop butter pecan sundae with strawberry topping whip cream and nuts. I got a cup full of ice cream and ice indicating the ice cream may have been old, freezer burnt or just bad. There was no strawberry syrup with the tiny tiny I mean tiny less than a spoonful of strawberry chunks (pinky nail size) who doesn’t know you are suppose to put the toppings on before the whip cream and nuts. I will never go there again. Thanks for nothing Baskin-Robbins. A true waste of $7.36. Trust money not well worth spent. You really deserve no stars.
I love sweets so I was Not happy. Waffle cone was stale, ice cream was cross contaminated with other ice creams, did not have several flavors in stock, can't go in store but didn't have available flavors posted anywhere to make ordering easier. Overall not impressed
If I could rate a 0 star I would…donuts are ALWAYS stale…never have all the flavors of ice cream! The early morning crew are great but the. Young kids that work there shouldn’t be working there they are rude and don’t know how to treat customers!! And whoever ever orders ice cream flavors order enough!!
Great service at the counter. I came in to pick up a few dozen doughnuts for my kids school parties and the employee at the counter was very patient with me and filled my order perfectly. I am very appreciative and so were my kids and their classmates, thank you
Doors locked at 6:20 pm when they don’t close until 7 pm. Apparently they are cleaning and not wanting to assist their customers. I had to repeat my order three times before she got it. Guess what? She used the wrong ice cream. I had to go back and bang in the door to get them to make me a new sundae.
I was REFUSED SERVICE twice this month. Both times, in drive through. I was told that "Store is closed". I recorded the employees selling items to cars in front of me and behind me. When I asked an employee she said "we are short staffed".
This is discrimination and unacceptable.
Whoever, the manager is should hire better people.
