Quite disappointing, they make small “sandwiches” (belegde pistolets) that are very expensive for what they are: one thin slice of cheese and one thin slice of ham, which do not cover the entire pistolet for 3 euros. I did share my discontentment with the owner, who just said that that was their offering and that she could add more, but at a higher price. Given than in their menu pictures the pistolets are properly filled with ingredients, I feel cheated (opgelicht). I will not come back, once was enough.
Edit: REPLY TO OWNER (there is no option to reply to the owner’s reply):
I did address the issue to the older lady who made my sandwich. And I wrote my review after talking to the staff about the issue I had. I wish I had taken a picture, because it literally was one slice of cheese and one of ham. That is not how it looked in any of the pictures you displayed, so yes, I do feel scammed (opgelicht).
This is my first 1 star review EVER. Worst customer service I have ever experienced:
I ordered a whipped cream cake 2 days in advance in celebration of my father's birthday. I knew the store was open until 17:00 (website and Google maps, I assumed to be up to date), which was great since I could then pick it up after work and go directly to the family event. Their ordering system is bit confusing on their website. To be sure when they could expect me to pick it up, I also mentioned the time 16:30 of pick-up in the order (this should be standard form) .
At the email order confirmation, they mentioned in small letters the cake would be ready until 14:00, because they are closing earlier (summer break). They did NOT call me proactively to mention the adjusted time. I had to call them to check what the size is of the cake, because now I had to place it in the fridge. They do not know the sizes of their cakes nor packaging and I had to figure out by myself the telephone number of their other bakery store and what the size is of the cake.
Their other store did not answer my calls multiple times after opening, so I measured my fridge and cakes from other supplier if it would fit: it would.
So today I went to their store to pick it up before work. They did not have the order anymore, because they assumed the order was CANCELLED and it was too late to place a new order. This was apparently communicated verbally? I was not aware of this agreement and they did not confirm this per email. Why and how could they do this!?
Since they do not bake the cakes in store, they could only offer the alternatives: vlaai. That is exactly what I did not want.
They did not even try to help me out with a different solution. From the woman, I received a sorry, smile, and good luck! :)
I had to call different bakeries to find an alternative cake of size, they were at least helpful in forwarding me to their different branches and giving their phone number and helping in placing the order.
Luckily I dodged a bullet by proactively calling and trying to pick up the cake in the morning. If I didn't, I would have to fix a cake near closing time of the shops, which is an impossible task. I hope you enjoyed reading my experience, but this should never be anyone else's experience ever!
