Embarrassing. I stood at an unstaffed customer service counter for 5-10 minutes and no one at the front end asked if I needed help. When I finally went and asked the two employees closest by if anyone could help me, they said the customer service clerk was upstairs in a meeting for an indeterminate amount of time. It’s not their fault, but management should be ashamed that at 11 am on a weekday they didn’t plan to have someone at the customer service counter. Do better, Baker’s.
Wow, this place used to be decent but what a joke it it has become. Friday evening there’s like two people working the checkout. Lines of customers, waiting to go weaving through the store. Two poor kids trying to reckon with a very average shopper load; definitely not their fault. Took 20 minutes to check out with just some basics to go home and watch the football game with. The whole reason I chose to go to this location was to get some fuel points and fill my truck up with gas before I go home. Ha, that was foolish! The entire fuel island is shut down. It’s all out of order! Honestly, this place should be bulldozed. I don’t even know how they’re opening up and allowing people to come in.
I heard the kid at the register remark that like four people just walked out of the self check out line, just took their stuff and left without paying. Honestly that’s the only thing that would make shopping here worth it.
So glad that you’re open Thanksgiving! Having just returned after a lengthy time away it was nice to be able to stock my kitchen. Gods Bless all those who are working on the holiday!!
Made an order for delivery. One of the 12 packs of soda didn't even have a box, it was just 10 cans double-bagged in plastic bags. I checked "no substitutions" but received 3 different substitutions for items that I couldn't even use. I called the store and they told me I had to contact Instacart, even though I ordered at the Baker's site and paid Baker's and the receipt has "Baker's" and not "Instacart" all over it. I called the number and after 5 minutes of various prompts, the call center is closed. So much for customer service. It's bad enough you have to ask for a cashier now that they want everyone using self-checkout. They only care about the money, so spend yours somewhere else where they actually care about customers.
Don't order your cake online. I did and there was no cake when I went to pick it up. The manager said that online orders don't always get made because the bakery staff doesn't always check the email. So for 4 days no one checked the on line order email. I was so disappointed as I needed the cake for a work party. I had to choose one from the case and have a bakery helper refrost it the color I needed. I felt really bad for her. She seemed really stressed about doing that as she is not a cake decorator. It wasn't perfect but she did the best she could. The manager totally disappeared as though he didn't care less. So disappointed 😞
BUYER BEWARE! Bakers is False Advertising their sale prices. Most of the items in my cart today were listed on Sale by the price tag in front of them on the shelf IN THE STORE. However when I checked out, and after putting in my phone number for their Baker's Discount, the items rang up a different price. Not the Sale Price. Luckily I remembered the price of the last few items I saw rung up. The clerk told me I needed Digital Coupons to get the Sale Price that was listed on the shelf. So I asked the Customer Service Manager and she said the same thing. YOU DON'T GET SALE PRICES AT BAKER'S ANYMORE UNLESS YOU PRINT OUT THE COUPONS FOR IT. EVEN THOUGH THE SALE PRICE IS LISTED ON THE SHELF. THAT IS FALSE ADVERTISING! Someone sue them! Plus this discriminates against people who don't Internet access, like the elderly and poor. Shame on Bakers! I will shop at Aldi or Fairway or where ever I don't need to go online before going in to the store.
